6L Gravity Water Filter System

How do I backflush the filter?

To backflush the filter, use the included 16 ounce water pouch or a clean water container (like a Smartwater bottle). Fill the clean water container with clean water and connect to the output end. Disconnect any tube or containers from the input end. Then squeeze the clean water container to force clean water back through the filter and out the input end. This will flush any debris within the filter. Back-flushing is recommended every few days, or more frequently in areas with very poor water quality. 

How do I improve my filter flow rate?

Since the system relies on gravity to filter water, hang the 6L water bladder as high as you can above the water output container.

Also, make sure to purge air out of the hose. To do this, let a bit of water flow through the hose before clamping the hose and attaching the actual filter. This will ensure all air inside the hose is removed.

Can the filter be used on it's own, like a straw filter?

Yes, you can definitely use the filter like a straw. Simply connect the hose to the input end and submerge in the water source. You can then drink from the output end. To help with this, you might want to cut a short section of hose to attach to the output end. This will help make drinking easier and more comfortable.

Can the filter be used with squeeze bags, like the CNOC VECTO Bags?

Yes, the filter can be combined with 28mm thread bags on the input end to create a squeeze filter if needed.

How do I remove kinks from the hose?

The hose may arrive with kinks from being stored folded up. Simply run some hot water over the hose for 20-30 seconds to soften it and remove any kinks.

How do I store the system at home?

Let the filter and bladder dry completely before putting away. If you want to wash the bladder, use a mild soap and flush with clean water. Keep the system in a dry place in the included mesh storage sack.

We offer two shipping services within the United States:

• Free Standard Shipping = 5-7 Day Ground Shipping
• Expedited Shipping = 2-4 Day Express Shipping

Do you ship outside of the United States?

Yes, we ship to all of Canada, Australia, and New Zealand. We also ship to select European countries that include the following; UK, Germany, Denmark, the Netherlands, Switzerland, France, Sweden, Finland, Poland and Ireland.

All international orders are shipped via DHL Express with all Duties Paid. This means that all import taxes and duties are prepaid. No additional fees will be collected from the customer.

Most international deliveries are made within 4-6 business days, although more remote locations can take a couple of extra days. All international shipments are fully tracked from door-to-door.

If your destination is not listed above, we apologize that we're not able to accommodate direct shipments to you. However, some of our customers have successfully used 3rd party international parcel forwarding services.

What is your return/exchange policy?

We offer 60 days to accommodate any returns or exchanges of non-defective products. In some cases, we can accommodate returns and exchanges past 60 days, but these will be decided on a case-by-case basis. Any returns after 60 days will only be offered store credit.

What items are eligible for a return?

To be eligible for a return and refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

If you've purchased a tent or tarp and would like to set it up in your backyard, please do so on a dry, clear day to keep the tent/tarp as clean as possible. Pitch the tent/tarp on dry grass if possible and use other stakes if you have them available. This will keep the tent/tarp and stakes in an unused condition to facilitate a return.

If items sent back for a return/exchange show clear signs of use (excessive dirt, animal hair, etc.), the return/exchange will be rejected and the items will be shipped back.

Are shipping fees refundable?

Shipping costs are non-refundable. If you receive a refund, the initial cost of shipping your order (if any) will be deducted from your refund.

Is return shipping free?

No, the cost of return shipping will be subtracted from the refund amount. We will provide a prepaid return label for the return shipment. The cost of return shipping will be provided to you along with the prepaid return label. 

Please note that due to our shipping volume, we have access to significantly lower shipping rates than retail. As a result, the cost of the return shipping will be much lower, resulting in a higher refund.

How do I initiate a return/exchange?

To initiate a return/exchange, please email us at support@pariaoutdoorproducts.com with the following information:

• Your original order number
• The items to be returned/exchanged
• The reason for the return/exchange

Once your return/exchange request is received, we will provide a prepaid return shipping label along with the cost of return shipping. If you decide to proceed with the return, please use this label to send the items back to us. We will only accept returns that are shipped via the prepaid return label. This ensures that the shipment will be trackable and insured.

Once the returned items are delivered and inspected (please allow 1-2 weekdays for inspection), we will issue your refund or exchange.

When a refund is processed, a credit will automatically be applied to your original method of payment and you will receive an email notification. Please allow 2-5 business days for the credit to appear.

What about international returns?

If you are an international customer, the same 60 day return/exchange policy applies. To initiate an international return, please contact us at the email address above and provide the same order/item to be returned information. We will then coordinate with you on the return process, which will differ slightly depending on your exact location. The return instructions above only apply to US customers.

All of our products come with a limited lifetime warranty against manufacturer defects. If there is a problem with your gear due to manufacturing, we will replace it free of charge, no questions asked. If you have any concerns about your product, please contact us at: support@pariaoutdoorproducts.com.

When contacting us for a warranty claim, please include:

• The specific product, including size or length
• Your original order number
• Your current shipping address

We pride ourselves on our courteous and responsive customer service. We'll do our best to make sure all of our customers are happy with their purchase.